Comments on Application Management Blog: What can do I with this SARM data?

Development for the standalone Siebel Diagnostic T...

2010-02-04T09:39:18.025-08:00

Development for the standalone Siebel Diagnostic Tool that ran as part of the management server stopped over 2 years ago. After Oracle acquired Siebel, we re-examined our management tooling strategy, and decided that it made more sense to base our tooling on Oracle Enterprise Manager. Projects that were already well on their way, including the original diagnostic tool, were allowed to be completed, but everything else was to be built on top of Enterprise Manager. The result of that effort was Application Management Pack for Siebel.

Overtime, many of the standalone tools would get merged into Oracle Enterprise Manager as well. In fact, we have rebuilt the Diagnostic Tool inside Enterprise Manager and made numerous enhancements to it. The old standalone Diagnostic Tool is obsolete technically. You should not be using it.

Diagnostic Tool, whether the original version or the current integrated version within Oracle Enterprise Manager, is licensed as part of Application Management Pack for Siebel. Since you are already using it, you must already have purchased the license for the Siebel Pack, so you can use the integrated version that is in Enterprise Manager.

Hi, Ok...so what role does Management Agent &...

2010-01-04T23:33:27.779-08:00

Hi,

Ok...so what role does Management Agent & Management Server play which we configure as part of Siebel 8.0 Enterprise?

The management server is carrying the standalone diagnostic tool. Is Oracle stopping Management Server enhancements?

Thanks,
Shalabh

Siebel Diagnostics is a feature of Application Man...

2010-01-04T17:58:53.598-08:00

Siebel Diagnostics is a feature of Application Management Pack for Siebel and is licensed as part of the package. The first version of Siebel Diagnostic was a standalone utility that ran separately from Enterprise Manager Grid Control in which Application Management Pack for Siebel runs on. The latest 10gR5 version of Application Management Pack for Siebel includes a fully integrated Siebel Diagnostics Tool with enhanced functionalities, so you should be using this integrated version as opposed to the standalone one.

Hi, Thanks for the detailed information. I have o...

2010-01-04T08:07:21.596-08:00

Hi,

Thanks for the detailed information. I have one question, Is Siebel Diagnostic Tool & Siebel Application Management Pack for EM different tools?

Is EM more advanced than diagnostic tool?

Hi Chung, Thanks for sharing this extremely usefu...

2009-11-03T23:39:07.050-08:00

Hi Chung,

Thanks for sharing this extremely useful info about your tool: Siebel Application Response Management.

We're using your tool here at Farmers Insurance and would like to know how we can create html files using SARM tools. I have set up the SARM log levels after which it even generates the sarm files. I'm able to convert the sarm files to csv files. I'd like to know how I can make an xml out of it. Please email me...

Thanks a bunch!
Naveen

Hello, Very informative post. I am trying to analy...

2009-10-26T04:52:19.541-07:00

Hello,
Very informative post. I am trying to analyze some data with SARM. I enabled the SARM and set the SARM Granularity to 3 at component level, but I'm unable to get the User ID & Session ID in my CSV file. Also I don't get any SARM file in the web server log dir (SWEApp\LOG).
Thank you,
Claude

It depends on how you enabled SARM. SARM enableme...

2008-08-26T10:36:00.000-07:00

It depends on how you enabled SARM. SARM enablement is by server, component, and in 8.x, by user id. The amount of data captured by SARM is also controlled by SARM logging level. Documentation for the SARM framework is in the Siebel Performance Tuning guide. Typically, you would want to turn on SARM at least for the application object managers that support interactive user sessions. So if you use call center, turn on SARM for SCCObjMgr.

The tool that provides graphical visualization of SARM data is part of Application Management Pack for Siebel, and it is documented in Enterprise Manager documentation and online help.

hi Chung
I want to know indepth of analysing th...

2008-08-25T23:53:00.000-07:00

hi Chung
I want to know indepth of analysing the SARM. Where i can find the details?

Actually, SARM files are generated, but i don't know for which operation, it got generated. Will you please shed some light into it?

Btw, the Oracle University self study training tha...

2008-07-28T11:17:00.000-07:00

Btw, the Oracle University self study training that I mentioned earlier is available. See this post for more details.

http://appmanagementblog.blogspot.com/2008/07/new-application-management-pack-for.html

Genene,

Be aware that the DVD that you got ...

2008-07-28T11:16:00.000-07:00

Genene,

Be aware that the DVD that you got contains EM 10gR3. You will need to apply the patch installer to bring the software contained in the virtual machine image to 10gR4. You will also need to install EM agent on your Siebel box, and point the agent back to the VM image. You may download 10gR4 patch installer from OTN.

http://www.oracle.com/technology/software/products/oem/index.html

Chung

Thanks Chung for the info, I received Oracle's DVD...

2008-07-28T11:10:00.000-07:00

Thanks Chung for the info, I received Oracle's DVD and going through.

Genene

Thanks Chung, i have heard of SARM but you shed li...

2008-07-11T07:19:00.000-07:00

Thanks Chung, i have heard of SARM but you shed light on the matter a lot. very informative post.

Another thing that you should do is get the free O...

2008-07-10T09:38:00.000-07:00

Another thing that you should do is get the free Oracle Enterprise Manager DVD. The DVD contains a bunch of information about Enterprise Manager as well.

http://www.oracle.com/webapps/dialogue/dlgpage.jsp?p_dlg_id=5657477&src=5634283&Act=41

SARM framework and instrumentation are part of the...

2008-07-10T09:18:00.000-07:00

SARM framework and instrumentation are part of the Siebel platform, just like server and server component statistics. You need to enable it in server and/or component settings by setting the SARM level. Check out Siebel Performance Tuning guide for the details. Siebel out of the box also comes with a command line utility for converting SARM data into CSV.

The advanced tool for analyzing SARM data is Application Management Pack for Siebel. It runs on Oracle Enterprise Manager 10gR4. You may download Enterprise Manager to try it out from Oracle Technology Network (OTN). A trial license automatically comes with software that you download from OTN. There is no need to call Oracle for trial license.

http://www.oracle.com/technology/software/products/oem/index.html

A self study training for Application Management Pack for Siebel is being released by Oracle University also. In fact, it might already be out. I need to check with my OU colleague to be sure.

Thanks Chung for explaining the background and pur...

2008-07-10T09:11:00.000-07:00

Thanks Chung for explaining the background and purpose of SARM.
It is my first time to hear about SARM.

I moved to Siebel development a year and half ago from a long QA career. So, I have a keen interest and opportunity to identify Siebel performance issues and fix them.

It seems like SARM may be the right tool to help me identify performance bottle necks.

I am going to search the Oracle page to know about how and where I can get it and how to use it etc possibly with some demo.
Please give me any info on how and where to get SARM, how to use it etc.

Thanks,

Genene